Strengthen Customer Relationships
Loyalty of your customers is critical in establishing a sustainable and successful business. Loyalty programs are a great way to build mutually beneficial relationships. An innovative customer loyalty program drives engagement, builds brand awareness, and improves ROI.
Cater to the right audience with the right rewards
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Segment customers based on your loyalty program goals -
Identify customer segments that are driving increased ROI
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Create a level-based reward system for customers of all budget
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Choose the right type of content to the right group like newsletters, social media posts, email, and in app notifications, etc
Tailor rewards to suit your customer preferences
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Offer multiple ways for your customers to earn rewards like purchases, social media engagement, or referral programs
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Run scheduled surveys or host feedback sessions to know what type of reward is preferred most
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Design your redemption process across multiple touchpoints based on your customers’ convenience
Personalize to deliver unique loyalty experiences
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Identify individual customer priorities through purchase and browsing behavior analysis
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Create targeted offers, discounts, and messages to deliver to your customers’ specific needs
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Run custom rewards and special campaigns to target specific customer groups
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Host one on one interactions to address their needs and concerns
Leverage CRM to optimize your loyalty program
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Track customer retention rates, net promoter score, and customer satisfaction scores
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Monitor campaign engagement and ROI to improvise your loyalty strategies
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Centralize your customer data to identify your most loyal, active, and inactive customers
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Create targeted marketing campaigns to complement your customer interests
Ensure omnichannel customer engagement
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Stay connected with your customers across channels of their preference—social media, email, mobile app, and website
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Run loyalty campaigns and events to keep your loyalty programs afresh
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Make point redemption easier across all channels and touchpoints
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Reward them with loyalty points for their likes, comments, shares, and brand-related activities on social media
Connect with your customers easily with a mobile app
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Enable customers to earn rewards, get special offers, and access early deals instantly through the app
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Extract app data to get relevant customer insights on purchases, demographics, browsing history, and rewards transaction
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Send real-time notifications on loyalty data and other information
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Automate rewards and points tracking
Design unique experience and intensify your customer relationships
Value your most loyal customers
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Thank your most loyal customers with premium rewards and privileges
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Make them feel special with exclusive event invites and early access deals
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Offer subscription-based rewards to drive repeat purchases
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Identify and reward high-spending customers with higher discounts and special rewards
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Offer exclusive priorities in customer support to address their concerns quickly and in real-time
Referral programs
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Launch exciting referral programs to extend your customer base
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Offer them personalized referral links
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Reward repeat referrals with additional points or rewards
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Welcome new referrals with exclusive welcome offers and rewards
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Run innovative referral campaigns across channels to ensure increased conversions
Entertain your customers with gamification
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Run gamified challenges like spin to win, scratch to win, and milestones to attract new customers
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Set streaks and milestones for customers to achieve within a particular time limit
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Offer badges and leaderboards that they can showcase on their customer profiles
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Educate customers about your products through gamified quizzes and campaigns
Understand your customer perspectives
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Host online feedback sessions and run regular surveys to collect your customer perceptions
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Analyze this data and identify factors that bother your customers
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Encourage them to participate in feedback sessions by offering them modest rewards
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Reward their online reviews and brand activities with special points or offers
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Design programs based on their redemption preferences and relevant offers
Design give back opportunities for your customers and your brand
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Run exclusive community-driven loyalty programs
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Encourage community efforts with options to donate to causes your customers prefer
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Set up automatic brand donations for every point your customer earns
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Credit instant rewards to gratify customer interaction thus encouraging further engagement
Build thriving customer communities
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Create brand communities with tier-based or interest-based customer segmentation
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Run product-specific communities to encourage product-based discussions and derive insights
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Run active and engaging discussions online to gain insights into your products, brand strategies, and your competitors
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Run an unlimited number of communities from the loyalty platform itself
Retain your customers delivering cutting-edge features and techiniques!