Loyalty Communities

Depending on topics, interests, or values, there could be smaller communities within the loyalty program which would help brands focus on customer interests and thus strengthen customer relationships. In a broader sense, loyalty communities let you target your customers and engage them accordingly.

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Features and benefits

Beyond just a loyalty program, loyalty communities are a great way to deliver the best shopping experiences by analyzing customers’ shopping behaviors and interests.

Program upgradation

Upgrading your pre-existing program with loyalty communities as an add-on will let you expand your framework with new touchpoints. For example, adding communities to your earn and burn program will help you improve the possibilities of the program with the brand.

Hyper-personalized experience

Since you are targeting a smaller audience based on their interests, it will be easy for you to deliver offers that resonate better with them. Communities can be built around a popular product, lifestyle, hobby, or ethical values like sustainability.

Brand building

Focusing on customer interests will keep them more engaged with the brand giving them a sense of belongingness. This will improve the brand’s credibility setting you apart from your competitors thus delivering an experience that is beyond just transactions to your customers.

Loyalty community program examples

Foster a community that focuses on health and lifestyle with fitness tips or healthy recipes among its members. A nominal investment would be required to enter the club post which a customer can enjoy lifetime membership.

The program is ideal for activewear brands, fitness clubs, and beauty retailers

How can the loyalty community program benefit your business?

Knowing your customers' interests, likes and dislikes is a great way to tailor loyalty plans and categorize communities accordingly. This would not only improve the effectiveness of the loyalty program but help you win more customers in your journey.

Better customer engagement

When you have someone giving you an out-of-the-box experience, you would feel pampered by their service. With the loyalty community program, you could focus on the customer interests letting you curate personalized experiences for the customers. This will in turn boost the customer’s interest to engage with the brand manifolds.

Improved brand advocacy

Beyond just business, community, or a sense of belongingness could transform your existing customers into your brand’s virtual marketers. When you create a platform for a community, they would naturally be enticed by the opportunity and thus spread the word among their peers or on the digital platform.

Hyper-targeted rewards

As effective as data analytics showing various interests, wants, and needs of customers, a community helps you zero down on people’s interests and the factors influencing their behavior. This lets you plan your loyalty and rewarding strategies way before and leverage the best results out of the program. This would give customers a treatment that is out of the box and an experience like never before.

Improve your brand identity competently through loyalty communities

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